Alerting Your Employees When Crisis Hits
Emergencies are disruptive and stress-inducing. This is why learning how to handle emergencies and crises is paramount no matter the size of your organization — and no matter what product or service you’re offering. Part of a sound and effective crisis management plan is having a reliable emergency communication system for business.
These systems work by integrating a third-party solution into your existing communication strategy. In case of an emergency, your system will deliver messages to your employees via different channels (e.g. Email, text message, digital signage). Typically, it’s also equipped with filtering features to let you send emergency notifications to certain people only (for instance, you’d only need to alert your people who are located in a specific area).
The Benefits of Having an Emergency Communication System
Proper communication is key for a business’ daily operations to be smooth and efficient. And the need for secure communication systems is punctuated in times of an emergency.
A severe weather disturbance is a good example of the types of incidences you may encounter. Perhaps there are shooters who are attacking one of the floors of your building? No matter how simple or complex or threatening a crisis may be, sending emergency alerts to the right people is extremely important as the crisis is occurring. Here’s how your business can benefit by having a have mass notification system.
Prompt and real-time communication. Time is of the essence when an emergency happens. Whether it’s a mass notification system for business parks or you need to notify emergency response teams, your communication strategy ensures that you’re acting in a timely manner. Quick action will help you keep your employees, customers, clients, and partners safer.
Appropriate recipients. Apart from sending quick alerts, your system should be designed to reach specific recipients. For instance, you may only need to notify specific individuals within your organization with operation details, while others get broader messaging. A customizable system guarantees a clarity of message and reduces any inefficiency while addressing an emergency.
Multi-channel delivery. As stated earlier, you can deliver emergency notifications through different channels. Those channels can be an email, an SMS text message, a voicemail, or even a visual alert. You can send these alerts to a laptop, desktop computer, or mobile device. And the great thing is, there are systems that accept inbound calling (a helpful feature if you want to confirm that the recipient has indeed received the alert).
Collaborative monitoring. Emergency communication systems aren’t just for sending out alerts. They’re also a web-based tool that allows all concerned people to share receipt confirmations and other relevant reports. This is advantageous when you need to confirm that key individuals have indeed received the message.
Easy archiving. This communication tool also proves to be useful beyond the time of the actual emergency itself. All the results of the emergency notifications can be easily collated into online reports, allowing any authorized personnel to review the activity and pull them out whenever necessary.
Flexibility and scalability. Secure communication systems today also boast versatility. Because they can be cost-effectively integrated into various kinds of devices, this system can be scaled up or down depending on your business’ current communication needs.
